Privacy Policy

Effective date: April 19, 2026

This Privacy Policy explains how The Useless Company PTE LTD (“Privocio”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data in connection with Privocio and related websites, APIs, dashboards, hosted services, and enterprise deployments.

1. Company Details

2. Scope

This Privacy Policy applies to:

• Our website
• Our hosted speech-to-text and related API services
• Our dashboard and account management features
• Enterprise and self-hosted onboarding interactions
• Support, billing, and related business operations

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1 Account and Contact Data

• Name
• Email address
• Company name
• Billing details
• Account credentials or third-party login identifiers

3.2 Transaction and Subscription Data

• Subscription plan details
• Billing status
• Invoices and payment-related metadata
• Payment processor information provided by Stripe or other payment providers

3.3 Technical and Usage Data

• IP address
• Device and browser information
• Operating system
• API usage metadata
• Logs, diagnostics, and performance information
• Website analytics data

3.4 Audio and Transcription-Related Data

Privocio is designed to process audio for transcription. Based on the current product setup, audio is processed and not intentionally stored as customer content, except where temporary handling is technically necessary to complete processing, maintain security, troubleshoot incidents, or comply with legal obligations.

3.5 Support and Communications Data

• Emails and support messages
• Onboarding details
• Enterprise security and compliance requirements

4. How We Use Personal Data

We use personal data to:

• Provide, operate, and maintain Privocio
• Process transcription requests
• Authenticate users and secure accounts
• Manage subscriptions and billing
• Respond to support requests
• Improve product performance, reliability, and security
• Monitor abuse, fraud, and service misuse
• Comply with legal, regulatory, and contractual obligations
• Communicate updates, service notices, and relevant product information

5. Legal Bases and Compliance Approach

Where applicable, we process personal data in accordance with relevant privacy and data protection laws, including the Singapore Personal Data Protection Act 2012 (PDPA). Depending on the context, we may rely on consent, contractual necessity, legitimate interests, or legal obligations.

6. Cookies and Analytics

We use cookies, analytics technologies, and related tools to operate the website, understand usage patterns, improve performance, and support security and product operations. Please see our Cookie Policy for more details.

7. Third-Party Services

We may use third-party service providers, including providers for:

• Payment processing, including Stripe
• Analytics
• Authentication and third-party login
• Infrastructure hosting and cloud services
• Email and customer support tools

These providers may process personal data on our behalf subject to their own terms and data handling practices.

8. Audio Processing and Retention

Our service is intended to process audio rather than retain it as stored user content. However, limited temporary processing, buffering, caching, and security logging may occur as part of normal service operation. We may also retain limited technical records necessary for billing, abuse prevention, incident response, legal compliance, or service integrity.

Enterprise and self-hosted deployments may differ depending on customer configuration, infrastructure choices, and contractual arrangements.

9. Data Sharing

We do not sell personal data. We may share personal data:

• With service providers acting on our behalf
• With enterprise customers where contractually required
• With professional advisers, auditors, or insurers where necessary
• Where required by law, regulation, court order, or lawful request
• In connection with a merger, acquisition, financing, or business transfer

10. International Transfers

Your personal data may be processed in jurisdictions outside Singapore, depending on hosting providers, subprocessors, support operations, and customer deployment choices. Where applicable, we take reasonable steps to ensure appropriate protections are in place.

11. Security

We take reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure, and we cannot guarantee absolute security.

12. Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including service delivery, support, billing, legal compliance, dispute resolution, and enforcement of agreements.

13. Your Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal data, or to withdraw consent where consent is relied upon. To make a request, contact us at info@privocio.com.

14. Enterprise and Self-Hosted Customers

Enterprise and self-hosted deployments may involve custom configurations, different retention controls, customer-managed infrastructure, or negotiated terms. In those cases, the applicable agreement with the customer may supplement or override parts of this Privacy Policy where legally permitted.

15. Children's Data

Privocio is not intended for children, and we do not knowingly collect personal data from children through our services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the effective date above.

17. Contact